The agreement between us

These Terms of Service (“Terms”) form a binding agreement between CampusTrue (“CampusTrue”, “we”, “us”) and the institution or individual accessing the Platform (“you”, “your”). By creating an account, signing an order form, or using any part of the Platform, you accept these Terms. If you do not accept them, do not use the Platform.

If you accept these Terms on behalf of an institution, you confirm that you are authorised to bind it. In that case “you” means the institution, and every user it invites is bound by these Terms through it.

Where you have signed a separate order form, master services agreement or data processing agreement with us, those documents take precedence over these Terms on any point where they differ.

Platform

The CampusTrue web application, mobile applications, APIs, documentation and support services.

Institution

The school, college, university or coaching centre that subscribes to the Platform.

Authorised User

Any administrator, teacher, staff member, student or parent to whom the Institution grants access.

Customer Data

All data the Institution or its Authorised Users upload to or generate on the Platform, including student, staff, academic and financial records.

Subscription Term

The billing period stated on your order form or plan — monthly, annual or as otherwise agreed.

Order Form

The quotation, proposal or plan selection that records your chosen modules, student count and price.

CampusTrue is a cloud-hosted campus management platform. Depending on the plan and modules on your Order Form, it includes:

• Student information, admission and enrolment management
• Staff records, payroll inputs and leave management
• Attendance capture for students and staff, with configurable rules
• Fee structures, invoicing, online collection and receipts
• Examinations, grading schemes, report cards and transcripts
• Timetabling, academic calendars and resource allocation
• Notices, messaging and parent communication
• Mobile applications for administrators, teachers, students and parents
• Dashboards, statutory reports and data export

We improve the Platform continuously. We may add, change or retire features, but we will not materially reduce the core functionality of a paid plan during a Subscription Term without at least 60 days' notice and the option to cancel for a pro-rated refund of the unused period.

• The Platform is sold to institutions and to individuals aged 18 or over acting for them; it is not offered directly to minors
• Registration details must be accurate, current and complete, and you must keep them so
• You are responsible for every action taken under your account, whether or not you authorised it
• Credentials must not be shared. Each Authorised User gets their own login with a role that matches their duties
• You must revoke access promptly when a user leaves the Institution
• You must tell us immediately at support@campustrue.com if you suspect unauthorised access

• New institutions get a 14-day free trial with access to the features of the plan being evaluated
• No payment instrument is required to start a trial
• Trial accounts may carry limits on record volume, message credits or storage
• We may extend a trial on request where an institution needs longer to evaluate
• If you do not subscribe, trial data is retained for 30 days after the trial ends and is then deleted

A trial is provided as-is. The service level commitments in these Terms apply to paid subscriptions only.

How pricing works

Payment

• Invoices are raised in advance of each billing period and are payable within 15 days of the invoice date unless your Order Form says otherwise
• We accept UPI, credit and debit cards, net banking, NEFT/RTGS and bank transfer through our payment gateway
• Card and bank details are handled by the gateway; we never store them
• You must give us a valid GSTIN and billing address to receive a tax invoice
• Interest of 1.5% per month may be charged on amounts outstanding beyond the due date

Renewal and price changes

• Subscriptions renew automatically for a further Subscription Term unless cancelled in line with the termination clause
• We will give at least 30 days' notice before any price increase, which takes effect from your next renewal
• If you do not accept a price change, you may decline renewal without penalty before it takes effect

Refunds are governed by our Refund Policy, which forms part of these Terms.

You agree that you and your Authorised Users will not:

• Use the Platform for any unlawful purpose, or in breach of any Indian law or regulation
• Upload malware, attempt to breach security, probe for vulnerabilities without written permission, or circumvent access controls
• Reverse engineer, decompile or attempt to derive the source code of the Platform
• Resell, sublicense, white-label or provide the Platform as a service to a third party without our written consent
• Share credentials, or create accounts for individuals who are not genuine Authorised Users, to avoid per-student charges
• Scrape, harvest or bulk-extract data other than through the export tools we provide
• Send unsolicited commercial messages, or use the messaging module to contact people who have not consented
• Upload content that is false, defamatory, obscene, infringing, or that violates another person's privacy
• Interfere with the Platform's operation, or impose an unreasonable load on the infrastructure
• Misrepresent your enrolment numbers to reduce fees payable

We may investigate suspected breaches and may suspend access immediately where a breach threatens the security, integrity or availability of the Platform for other customers.

You own all Customer Data. Nothing in these Terms transfers ownership of it to us.

You grant CampusTrue a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, back up and process Customer Data strictly to the extent necessary to provide, secure and support the Platform for you. This licence ends when the data is deleted.

• You warrant that you have the right to upload Customer Data and to authorise us to process it
• You are responsible for the accuracy, quality and legality of Customer Data
• We will not access Customer Data except to provide support you have requested, to maintain the service, or where the law requires it
• We may use aggregated, de-identified statistics — which cannot be traced to any institution or individual — to operate and improve the Platform
• On termination you may export Customer Data for 90 days, after which it is deleted

Our handling of personal data is set out in the Privacy Policy, which forms part of these Terms. In relation to Customer Data, the Institution acts as Data Fiduciary and CampusTrue acts as Data Processor under the Digital Personal Data Protection Act, 2023.

• We process Customer Data only on your documented instructions
• We bind our personnel and sub-processors to confidentiality obligations at least as protective as these Terms
• We maintain reasonable security practices as described in the Privacy Policy
• We notify you of a personal data breach affecting Customer Data within 72 hours of confirming it
• We assist you, at your cost where the effort is substantial, in responding to data principal requests and regulatory enquiries

Where monthly uptime falls below the target, you may claim service credits under the Refund Policy. Service credits are the sole remedy for a shortfall in availability.

We are not responsible for downtime caused by your network or devices, by a third-party service outside our control, by your own configuration changes, or by an event of force majeure.

The Platform relies on and integrates with third-party services — payment gateways, SMS, WhatsApp and email providers, cloud hosting, app stores and government portals. Your use of those services is governed by their own terms. We are not liable for their acts, omissions, outages, fee changes or policy decisions, though we will use reasonable efforts to route around a failing provider where an alternative exists.

The Platform — including its software, design, interfaces, documentation, trade marks, logos and all content we supply — is owned by CampusTrue or its licensors and is protected by Indian and international intellectual property law. Your subscription grants a limited, non-exclusive, non-transferable right to access and use the Platform during the Subscription Term. No other rights are granted.

If you send us feedback, suggestions or feature ideas, you grant us an unrestricted, perpetual right to use them without obligation or compensation. We will not identify you as their source without your permission.

Each party may receive information the other treats as confidential — pricing, roadmaps, security details, Customer Data. Each party agrees to protect the other's confidential information with at least the care it applies to its own, to use it only to perform this agreement, and to disclose it only to personnel and advisers who need it and are bound to equivalent obligations.

These obligations do not apply to information that is public through no breach, was already lawfully known, is independently developed, or must be disclosed under a binding legal order — in which case the disclosing party gives notice where it lawfully can.

We warrant that we will provide the Platform with reasonable skill and care, substantially in line with our published documentation, and that we hold the rights necessary to grant the licence in these Terms.

Beyond that warranty, and to the maximum extent permitted by law, the Platform is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error free, that defects will all be corrected, or that it will meet requirements we have not agreed in writing. You remain responsible for verifying statutory reports and financial figures before you rely on them or file them.

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings
• Our total aggregate liability arising out of or relating to these Terms is capped at the fees you paid us in the 12 months immediately before the event giving rise to the claim
• We are not liable for loss or corruption of Customer Data caused by your own actions, by an Authorised User, or by a third party you have granted access to
• Service credits are your sole remedy for a failure to meet the uptime target

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, or for any liability that cannot lawfully be excluded.

You will indemnify and hold CampusTrue harmless against claims, damages and reasonable costs arising from your breach of these Terms, from Customer Data that infringes a third party's rights or breaches the law, or from your use of the Platform outside the permitted scope.

We will indemnify you against a third-party claim that the Platform, used as permitted, infringes an Indian intellectual property right — provided you notify us promptly, let us conduct the defence, and give reasonable assistance.

By you

• You may cancel by giving 30 days' written notice to support@campustrue.com
• Cancellation takes effect at the end of the notice period; access continues until then
• Fees already paid are refundable only as set out in the Refund Policy

By us

• For a material breach that is not cured within 15 days of written notice
• For non-payment, per the billing clause
• Immediately, where use threatens the security or lawful operation of the Platform
• On 90 days' notice if we withdraw the Platform or a plan entirely, with a pro-rated refund of the unused period

What happens afterwards

• Access to the Platform ends on the termination date
• Customer Data can be exported for 90 days from that date
• After the export window, data is deleted per the retention schedule in the Privacy Policy
• Clauses on data ownership, confidentiality, intellectual property, liability, indemnity and governing law survive termination

We may amend these Terms as the Platform and the law evolve. For material changes we give at least 30 days' notice by email to account administrators and by in-app notice. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rated refund of the unused Subscription Term.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules.

1. 1Talk to us first. Write to legal@campustrue.com describing the dispute; we will respond within 15 days and try in good faith to resolve it within 30.
2. 2If that fails, the dispute goes to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bhubaneswar, Odisha, conducted in English.
3. 3The courts of Bhubaneswar, Odisha have exclusive jurisdiction over any matter not subject to arbitration, including interim relief.

Force majeure

Neither party is liable for a failure caused by an event beyond its reasonable control — natural disaster, war, epidemic, strike, government action, or failure of public infrastructure, internet backbone or power.

Assignment

You may not assign these Terms without our written consent. We may assign them to a successor in a merger or sale of assets, on notice to you.

Notices

Notices to you go to the email addresses of your account administrators. Notices to us go to legal@campustrue.com and are effective on acknowledgement.

Severability

If any provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable and the rest stands.

No waiver

Failing to enforce a provision is not a waiver of the right to enforce it later.

Entire agreement

These Terms, the Privacy Policy, the Refund Policy and your Order Form are the entire agreement between us and supersede all prior discussions.

Language

These Terms are drawn up in English. Any translation is for convenience; the English text governs.