Refund Policy

1. Overview

At CampusTrue, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our subscription-based campus management platform.

Please read this policy carefully before subscribing to our services.

2. Free Trial Period

We offer a free trial period for new customers to evaluate our platform:

• 14-day free trial with full access to all features
• No credit card required for trial signup
• Trial period can be extended upon request for evaluation purposes
• We encourage thorough testing during the trial before subscribing

3. Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a refund in the following cases:

• First 7 Days: Full refund if requested within 7 days of your first paid subscription
• Service Failure: If we fail to provide the core services for more than 7 consecutive days due to issues on our end
• Duplicate Payment: Full refund for any accidental duplicate charges
• Overcharging: Refund for any amount charged in excess of the agreed price

3.2 Not Eligible for Refund

Refunds are generally not provided for:

• Requests made after 7 days of the billing date
• Unused portion of the subscription period after 7 days
• Dissatisfaction with features that were clearly described before purchase
• Violations of our Terms of Service leading to account termination
• Price changes (you will be notified 30 days in advance)

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@campustrue.com with subject "Refund Request"
2. Include your institution name and registered email address
3. Provide the reason for requesting a refund
4. Attach payment receipt or transaction ID

4.2 Processing Time

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed within 7-10 business days
• Refunds are credited to the original payment method
• Bank processing may take additional 5-7 business days

5. Subscription Cancellation

You can cancel your subscription at any time:

• Cancel through your account settings or by contacting support
• Access continues until the end of the current billing period
• No partial refunds for unused days after the 7-day window
• Data export is available for 90 days after cancellation

6. Special Circumstances

We understand that exceptional situations may arise. For cases such as:

• Institution closure
• Natural disasters affecting operations
• Other unforeseen circumstances

Please contact us directly. We will review such requests on a case-by-case basis and may offer prorated refunds or credits at our discretion.

7. Service Credits

In some cases, instead of a monetary refund, we may offer service credits:

• Credits can be applied to future subscription payments
• Credits do not expire as long as your account is active
• Credits are non-transferable and have no cash value

8. Promotional Offers

Subscriptions purchased under promotional offers or discounts may have different refund terms. Please refer to the specific promotional terms at the time of purchase. Generally, heavily discounted subscriptions may not be eligible for refunds.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Existing subscriptions will be governed by the policy in effect at the time of subscription.

10. Contact Us

For refund requests or questions about this policy, contact us at: