Initial Setup Guide
Complete guide to setting up your CampusTrue account. Create your institution profile, configure academic year, add departments and classes, and set up user roles.
Help Center
Complete Guide to CampusTrue Platform
Everything you need to know about using CampusTrue. Guides, tutorials, and answers to common questions.
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014 guides
Getting Started
Dashboard Overview
Learn to navigate the main dashboard. View key metrics, quick actions, recent activities, and notifications at a glance.
Adding Your First Batch
Step-by-step guide to create classes, sections, and assign subjects. Configure class teachers and set up the academic structure.
User Roles & Permissions
Understand different user types: Admin, Principal, Teacher, Accountant, and how to assign appropriate access levels.
025 guides
Student Management
Adding Students
Add students individually or in bulk via Excel import. Required fields include name, admission number, class, section, and parent contact details.
Student Profiles
Manage complete student information including personal details, academic history, documents, attendance records, and fee status.
Admission Process
Configure online admission forms, track applications, approve admissions, and generate admission letters automatically.
Student Migration
Promote students to next class, handle section changes, and manage TC (Transfer Certificate) generation.
Parent Portal Setup
Enable parent login, configure what information parents can view, and set up parent-teacher communication channels.
035 guides
Fee & Payments
Fee Structure Configuration
Create fee types (Tuition, Transport, Library, etc.), set amounts per class, define payment schedules (Monthly, Quarterly, Yearly).
Collecting Payments
Record fee payments, generate receipts, handle partial payments, and apply late fee penalties automatically.
Payment Reminders
Set up automated SMS and WhatsApp reminders for pending fees. Configure reminder frequency and message templates.
Discounts & Scholarships
Apply sibling discounts, merit scholarships, or custom concessions. Track scholarship beneficiaries and amounts.
Financial Reports
Generate collection reports, pending dues lists, day-wise collection summaries, and export to Excel for accounting.
046 guides
Examinations
Creating Exams
Set up exam types (Unit Test, Half Yearly, Annual), define subjects, maximum marks, and passing criteria for each class.
Entering Marks
Teachers can enter marks via web or mobile app. Bulk upload marks using Excel templates for faster data entry.
Grade Configuration
Define grading scales (A+, A, B, etc.), set grade boundaries, and configure remarks for each grade level.
Report Card Generation
Generate professional report cards with school logo, student photo, marks, grades, attendance, and teacher remarks.
Admit Cards
Create and print admit cards with exam schedule, student details, roll number, and important instructions.
Result Analysis
View class-wise, subject-wise analysis. Identify top performers, students needing improvement, and subject difficulty levels.
054 guides
Attendance & Timetable
Marking Attendance
Mark daily attendance via web or mobile app. Support for Present, Absent, Late, and Half-day statuses with remarks.
Attendance Reports
View daily, monthly, and yearly attendance reports. Track students with low attendance and send alerts to parents.
Timetable Creation
Create class timetables, assign teachers to periods, handle lab and activity periods, and avoid scheduling conflicts.
Substitution Management
Handle teacher absences by assigning substitute teachers and notifying affected classes.
064 guides
Mobile Apps
Parent App Features
Parents can view attendance, exam results, fee dues, homework, and school notices. Receive push notifications for important updates.
Teacher App Features
Teachers can mark attendance, enter marks, share homework, send messages to parents, and view their timetable.
App Installation
Download apps from Play Store (Android) or App Store (iOS). Login using registered mobile number and OTP verification.
Push Notifications
Configure which events trigger notifications: fee reminders, exam results, attendance alerts, and announcements.
074 guides
Communication
SMS Integration
Set up SMS gateway for sending attendance alerts, fee reminders, exam notifications, and custom messages to parents.
WhatsApp Notifications
Configure WhatsApp Business API for sending rich messages with images, PDFs, and quick reply buttons.
Noticeboard
Publish school announcements, holiday notices, exam schedules, and event updates visible to all stakeholders.
Email Campaigns
Send bulk emails for newsletters, circulars, and important announcements with tracking and delivery reports.
084 guides
Reports & Analytics
Dashboard Analytics
View real-time statistics on admissions, attendance, fee collection, and exam performance through interactive charts.
Custom Reports
Generate custom reports by selecting fields, applying filters, and scheduling automated report delivery via email.
Export Options
Export any report to Excel, PDF, or CSV format. Print-optimized layouts for physical record keeping.
Comparative Analysis
Compare performance across classes, subjects, and academic years to identify trends and areas for improvement.
095 guides
Administration
Academic Year Setup
Configure new academic year, set start and end dates, define terms/semesters, and migrate student data.
User Management
Add staff members, assign roles, reset passwords, and control feature access based on job responsibilities.
School Settings
Update school information, logo, address, contact details, and configure system-wide preferences.
Data Backup
Schedule automatic backups, download manual backups, and understand our data security practices.
Multi-Branch Setup
For institutions with multiple campuses: configure branches, assign administrators, and view consolidated reports.
104 guides
Security & Privacy
Data Security
Information about encryption, secure data storage, access controls, and compliance with data protection regulations.
Two-Factor Authentication
Enable 2FA for admin accounts using SMS OTP or authenticator apps for enhanced security.
Audit Logs
Track all user activities, login attempts, data modifications, and system changes for compliance.
Privacy Controls
Manage what information is visible to different user types and configure data retention policies.
Frequently asked
Questions we hear most often
Cannot find what you need? Support answers within 24 hours, and critical incidents are acknowledged inside an hour.
Most institutions are operational within a week. Importing student and staff records is the longest step; once data is in, configuring classes, subjects and fee heads typically takes a day or two with our onboarding team.
Yes. The teacher app queues attendance taken offline and syncs it automatically once the device reconnects, so a dead spot in a corridor does not cost you a period of data.
No. Parent accounts are generated from the student record you already hold. Parents receive an invitation by SMS or email and set only a password on first use.
Yes. Multi-branch setup lets you keep separate classes, staff and fee structures per branch while reporting across all of them from one dashboard. See Administration for the configuration guide.
Access is controlled by role. Teachers see the students they teach, class teachers see their full class, and administrators see the institution. Every view of a student record is written to the audit log.
Support is available around the clock by email at support@campustrue.com and by phone on +91 82600 61212. Standard queries are answered within 24 hours; critical incidents are acknowledged inside an hour and worked continuously until resolved, which is a commitment in our terms.
Go to Administration → User Management → Find the teacher → Click 'Reset Password'. A new temporary password will be sent via SMS/Email.
Yes! Go to Students → Import → Download our Excel template → Fill in student details → Upload the file. The system validates data before import.
Navigate to Fee Management → Collect Fee → Select student → Enter payment details → Click 'Save & Print Receipt'. Receipts are also sent via SMS/Email.
Yes, with Premium and Enterprise plans. Configure payment gateway (Razorpay/PayU) in Settings → Payments. Parents can pay via the mobile app or parent portal.
At year end, go to Administration → Student Migration → Select current class → Choose promotion criteria → Review and confirm promotions.
Yes! Go to Examinations → Report Card Settings → Choose template or upload custom design → Add school logo, signature fields, and remarks sections.
Go to Academic → Subjects → Add Subject → Enter name, code, and assign to classes. Then allocate teachers for each class-subject combination.
You can export all your data before cancellation. We retain data for 30 days after cancellation, after which it's permanently deleted as per our privacy policy.